Terms & Conditions of Service
1. Booking & The "Ice Commitment"
Dry ice is a highly perishable commodity that begins to sublimate (evaporate into gas) at a rate of approximately 10% per 24 hours from the moment of production.
Procurement: We order fresh industrial-grade pellets specifically for your scheduled appointment.
Non-Refundable Deposit: A deposit of $300 is required to secure your booking. This covers the cost of the ice procurement and is non-refundable if the appointment is cancelled or rescheduled within 48 hours of the start time.
2. Vehicle Condition & Pre-Cleaning
To ensure the highest quality finish and efficiency of the dry ice process:
Mud & Debris: Vehicles must arrive in a "reasonably clean" state. If a vehicle is caked in heavy mud, clay, or thick bitumen, a $150 Pre-Cleaning Fee will be applied for high-pressure water decontamination before blasting begins.
Fluid Leaks: Please notify us of active oil or fuel leaks, as these can affect the containment and disposal of waste materials.
3. "Discovery" & Damage Waiver
Dry ice blasting is a non-abrasive process that removes contaminants, not metal. However, cleaning often reveals what was "hiding" beneath the grime:
Surface Integrity: We are not responsible for revealing pre-existing structural rust, rot, or "body filler" repairs that were previously obscured by dirt or undercoating.
Fragile Components: While safe for most plastics and rubber, extremely aged or "sun-baked" plastics may be brittle. We exercise all due care but are not liable for the failure of components that have reached the end of their chemical lifespan.
Factory Markings: We prioritize the preservation of OEM paint daubs and inspector marks; however, if these markings are already flaking or loose, they may be removed during the cleaning of the surrounding area.
4. Limitation of Liability
Secondary Damage: ColdFlow is not liable for mechanical or electrical failures unrelated to the blasting area.
Safe Harbor: Our liability is limited to the total cost of the services rendered. We do not provide "consequential loss" coverage (e.g., loss of use of the vehicle or rental car costs).
5. Safety & Premises
Fixed Premises Safety: For your safety, customers are not permitted in the blasting bay while machinery is in operation due to high decibel levels (100dB+) and CO2 concentrations.
Hazardous Materials: We do not blast lead-based paints or asbestos-containing materials. If such materials are suspected, work will cease immediately.
WEBSITE TERMS OF USE
1 APPLICATION OF TERMS
1.1 These Terms apply to your use of the Website. By accessing and using the Website:
a you agree to these Terms; and
b where your access and use is on behalf of another person (e.g. a company), you confirm
that you are authorised to, and do in fact, agree to these Terms on that person’s behalf
and that, by agreeing to these Terms on that person’s behalf, that person is bound by
these Terms.
1.2 If you do not agree to these Terms, you are not authorised to access and use the Website, and
you must immediately stop doing so.
2 CHANGES
2.1 We may change these Terms at any time by updating them on the Website. Unless stated
otherwise, any change takes effect immediately. You are responsible for ensuring you are
familiar with the latest Terms. By continuing to access and use the Website, you agree to be
bound by the changed Terms.
2.2 We may change, suspend, discontinue, or restrict access to, the Website without notice or
liability.
2.3 These Terms were last updated on [insert date]. [User note: This date should be
updated each time you change your Website Terms of Use.]
3 DEFINITIONS
In these Terms:
including and similar words do not imply any limit
Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss,
liability and cost, including legal costs on a solicitor and own client basis
personal information means information about an identifiable, living person
Terms means these terms and conditions titled Website Terms of Use
Underlying System means any network, system, software, data or material that underlies or is
connected to the Website
User ID means a unique name and/or password allocated to you to allow you to access certain
parts of the Website
This template document is provided for guidance purposes only. We recommend you obtain the help of a qualified lawyer to complete it. Use of
this document is subject to the terms and conditions set out at www.kindrik.co.nz/templates.
© Kindrik Partners Limited 2020 V2.0
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We, us or our means [insert your full legal name]
Website means [insert URL]
You means you or, if clause 1.1b applies, both you and the other person on whose behalf you
are acting.
4 YOUR OBLIGATIONS
4.1 You must provide true, current and complete information in your dealings with us (including
when setting up an account), and must promptly update that information as required so that the
information remains true, current and complete.
4.2 If you are given a User ID, you must keep your User ID secure and:
a not permit any other person to use your User ID, including not disclosing or providing it to
any other person; and
b immediately notify us if you become aware of any disclosure or unauthorised use of your
User ID, by sending an email to [insert contact email].
4.3 You must:
a not act in a way, or use or introduce anything (including any virus, worm, Trojan horse,
timebomb, keystroke logger, spyware or other similar feature) that in any way
compromises, or may compromise, the Website or any Underlying System, or otherwise
attempt to damage or interfere with the Website or any Underlying System; and
b unless with our agreement, access the Website via standard web browsers only and not
by any other method. Other methods include scraping, deep-linking, harvesting, data
mining, use of a robot or spider, automation, or any similar data gathering, extraction or
monitoring method. [User note: If the Website includes sensitive data, you should
consider whether you need to extend these restrictions.]
4.4 You must obtain our written permission to establish a link to our Website. If you wish to do so,
email your request to [insert contact email].
4.5 You indemnify us against all Loss we suffer or incur as a direct or indirect result of your failure
to comply with these Terms, including any failure of a person who accesses and uses our
Website by using your User ID.
5 INTELLECTUAL PROPERTY
We (and our licensors) own all proprietary and intellectual property rights in the Website
(including all information, data, text, graphics, artwork, photographs, logos, icons, sound
recordings, videos and look and feel), and the Underlying Systems.
This template document is provided for guidance purposes only. We recommend you obtain the help of a qualified lawyer to complete it. Use of
this document is subject to the terms and conditions set out at www.kindrik.co.nz/templates.
© Kindrik Partners Limited 2020 V2.0
4
6 DISCLAIMERS
6.1 To the extent permitted by law, we and our licensors have no liability or responsibility to you or
any other person for any Loss in connection with:
a the Website being unavailable (in whole or in part) or performing slowly;
b any error in, or omission from, any information made available through the Website;
c any exposure to viruses or other forms of interference which may damage your computer
system or expose you to fraud when you access or use the Website. To avoid doubt,
you are responsible for ensuring the process by which you access and use the Website
protects you from this; and
d any site linked from the Website. Any link on the Website to other sites does not imply
any endorsement, approval or recommendation of, or responsibility for, those sites or
their contents, operations, products or operators.
6.2 We make no representation or warranty that the Website is appropriate or available for use in
all countries or that the content satisfies the laws of all countries. You are responsible for
ensuring that your access to and use of the Website is not illegal or prohibited, and for your
own compliance with applicable local laws.
7 LIABILITY
7.1 To the maximum extent permitted by law:
a you access and use the Website at your own risk; and
b we are not liable or responsible to you or any other person for any Loss under or in
connection with these Terms, the Website, or your access and use of (or inability to
access or use) the Website. This exclusion applies regardless of whether our liability or
responsibility arises in contract, tort (including negligence), equity, breach of statutory
duty, or otherwise.
7.2 Except to the extent permitted by law, nothing in these Terms has the effect of contracting out
of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that
cannot be excluded. To the extent our liability cannot be excluded but can be limited, our
liability is limited to NZD100.
7.3 To the maximum extent permitted by law and only to the extent clauses 7.1 and 7.2 of these
Terms do not apply, our total liability to you under or in connection with these Terms, or in
connection with the Website, or your access and use of (or inability to access or use) the
Website, must not exceed NZD100. [User note: NZD100 is a low limit for liability. This is
appropriate where the Website does nothing more than provide information about a
company/group/person. A higher amount may be appropriate if the Website has
additional purposes.]
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8 PRIVACY POLICY
8.1 You are not required to provide personal information to us, although in some cases if you
choose not to do so then we will be unable to make certain sections of the Website available to
you. For example, we may need to have your contact information in order to provide you with
updates from our Website.
8.2 When you provide personal information to us, we will comply with the New Zealand Privacy Act
2020.
8.3 The personal information you provide to us (including any information provided if you register
for an account) is collected and may be used for communicating with you, statistical analysis,
the marketing by us of products and services to you, credit checks (if necessary), and research
and development.
8.4 We may also collect technical information whenever you log on to, or visit the public version of,
our Website. This may include information about the way users arrive at, browse through and
interact with our Website. We may collect this type of technical information through the use of
cookies and other means. Cookies are alphanumeric identifiers that we transfer to your
computer’s hard drive to enable our systems to recognise your browser. If you want to disable
cookies, you may do so by changing the settings on your browser. However, if you do so, you
may not be able to use all of the functions on the Website. We use the technical information
we collect to have a better understanding of the way people use our Website, to improve the
way it works and to personalise it to be more relevant and useful to your particular needs. We
may also use this information to assist in making any advertising we display on the Website
more personalised and applicable to your interests.
8.5 Generally, we do not disclose personal information to third parties for them to use for their own
purposes. However, some of the circumstances in which we may do this are:
a to service providers and other persons working with us to make the Website available or
improve or develop its functionality (e.g. we may use a third party supplier to host the
Website);
b in relation to the proposed purchase or acquisition of our business or assets; or
c where required by applicable law or any court, or in response to a legitimate request by a
law enforcement agency.
8.6 Any personal information you provide to us may be stored on the secure servers of our trusted
service providers, which may be located outside New Zealand. This may involve the transfer of
your personal information to countries which have less legal protection for personal information
than New Zealand.
8.7 You have the right to request access to and correction of any of the personal information we
hold about you. If you would like to exercise these rights, please email us at [insert contact
email].
9 SUSPENSION AND TERMINATION
9.1 Without prejudice to any other right or remedy available to us, if we consider that you have
breached these Terms or we otherwise consider it appropriate, we may immediately, and
without notice, suspend or terminate your access to the Website (or any part of it).
9.2 On suspension or termination, you must immediately cease using the Website and must not
attempt to gain further access.
10 GENERAL
10.1 If we need to contact you, we may do so by email or by posting a notice on the Website. You
agree that this satisfies all legal requirements in relation to written communications.
10.2 These Terms, and any dispute relating to these Terms or the Website, are governed by and
must be interpreted in accordance with the laws of New Zealand. Each party submits to the
non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected
with these Terms or the Website.
10.3 For us to waive a right under these Terms, the waiver must be in writing.
10.4 Clauses which, by their nature, are intended to survive termination of these Terms, including
clauses 4.5, 5, 6, 7, 10.1, continue in force.
10.5 If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part
or provision is deemed to be modified to the extent required to remedy the illegality,
unenforceability or invalidity. If a modification is not possible, the part or provision must be
treated for all purposes as severed from these Terms. The remainder of these Terms will be
binding on you.
10.6 These Terms set out everything agreed by the parties relating to your use of the Website and
supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these
Terms. The parties have not relied on any representation, warranty or agreement relating to
the Website that is not expressly set out in the Terms, and no such representation, warranty or
agreement has any effect from the date you agreed to these Terms.